Character Name Andrew Caylor

Redox Inc.

Senior Software Engineer — Platform

02/2022 – Now · Remote

• Designed and operated multi-cloud Kubernetes infrastructure in AWS and GCP supporting 75+ production services and reducing deployment time by 15%.
• Designed and implemented a GitOps-based continuous delivery platform using Crossplane and Argo CD, reducing deployment time by 80% across production services.
• Led implementation of a centralized observability and telemetry platform using Prometheus, Grafana, and OpenTelemetry, enabling proactive alerting for 75+ production services and delivering 20+ multi-cloud, multi-environment dashboards.
• Served as primary on-call engineer and incident commander for production incidents and maintenance events, improving system reliability and reducing operational response times.
• Authored 15+ architecture proposals and drove cross-team platform initiatives impacting platform reliability, deployment workflows, and observability practices.
• Built internal tooling and automation leveraging LLM-based workflows to reduce dependency management and platform maintenance effort.

Georgia Tech Research Institute

Research Faculty — Cloud Engineer

09/2021 – 02/2022 · Atlanta, GA

• Built standardized Kubernetes-based application platforms supporting research workloads and production services.
• Led multi-cloud infrastructure initiatives in Amazon Web Services and Microsoft Azure.
• Led development of a scalable remote learning lab platform used by 20+ students per class across 3 curricula.
• Designed and deployed a high-availability on-prem Kubernetes cluster integrated with enterprise identity systems and VMware infrastructure.

Georgia Tech Research Institute

Research Faculty — Systems Administrator

06/2019 – 09/2021

• Automated large-scale bare-metal and VM deployments using Foreman, Red Hat Linux, Python, Packer, and Ansible.
• Designed and maintained enterprise infrastructure spanning virtualization, storage fabrics, networking, and operating systems.
• Implemented centralized log aggregation and observability tooling, reducing time to query system logs from 5 minutes to under 30 seconds.
• Led migration of critical file storage infrastructure to a distributed SAN architecture, improving uptime to 99.99%.
• Developed disaster recovery and business continuity strategies reducing MTTR to under one day.

Georgia Tech Research Institute

IT Internship

05/2017 – 05/2019

• Managed VMware vSphere virtualization stack, including storage, networking, and hypervisor infrastructure across three data centers with 1 PB of highly available SAN storage.
• Led IT process automation projects, customizing virtual machines and streamlining software deployment and upgrades.
• Resolved escalated IT helpdesk tickets for Active Directory, Windows Server, Red Hat Enterprise Linux, DHCP, DNS, and organization-wide CIFS/NFS file sharing.

Multi-Cloud Elasticsearch Platform

• Led design and implementation of a Kubernetes-native platform using the ECK operator to provide a repeatable, cloud-agnostic document database across AWS, GCP, and Azure.
• Architected a highly available cluster supporting 100 TB+ of indexed data and serving 2,000+ application pods as a primary backend.
• Improved query latency by about 20% and throughput by about 10% while standardizing monitoring and alerting with Prometheus and Terraform.

High-Scale Metrics & Observability Platform

• Led re-architecture of a single-node metrics pipeline into a distributed Kubernetes-native platform using InfluxDB, Telegraf, and Grafana Mimir.
• Designed and implemented a Helm-based deployment with S3-backed storage, replacing custom cloud-init workflows and enabling consistent installs across environments.
• Scaled the system to support 42+ million active metric series in InfluxDB and 12 million series in Mimir.
• Reduced InfluxDB cold boot time from about 40 minutes to under 5 minutes and enabled zero-downtime patching for Mimir.